Address
30 Fechter Street, Knysna Industrial,
Knysna, Western Cape 6571
Work Hours
Mon-Fri: 9AM - 6PM
Sat-Sun: 9AM - 3PM
Terms & Conditions
Welcome to Oak Lane Furniture. These Terms & Conditions govern the use of our website, the purchase of products from Oak Lane Furniture, and the relationship between Oak Lane Furniture and its customers.
By accessing our website, placing an order, or purchasing products from Oak Lane Furniture, you acknowledge that you have read and agree to these Terms & Conditions.
These Terms & Conditions should be read together with our Shipping & Delivery Policy, Return & Refund Policy, Privacy Policy, and any other policies published on our website.
Nothing contained in these Terms & Conditions is intended to limit or exclude any rights granted to consumers under applicable South African law.
1. About Oak Lane Furniture
Oak Lane Furniture is an online furniture retailer supplying furniture and related home products to customers throughout South Africa.
Our website allows customers to browse available products, view product information, place orders and make payment using the payment methods made available during checkout.
For assistance regarding products, orders, deliveries or returns, customers may contact us using the contact information provided at the bottom of these Terms & Conditions.
2. Products and Product Information
Oak Lane Furniture makes reasonable efforts to ensure that product descriptions, specifications, dimensions, materials, colours, photographs and other information displayed on our website are accurate.
However, colours and finishes may appear slightly different depending on lighting conditions, photography, screen settings and the natural characteristics of materials.
Natural materials such as timber, leather, stone, rattan and similar materials may contain variations in grain, texture, colour and appearance. These natural variations are not necessarily considered defects.
Customers should carefully review the product description, dimensions, colour options and specifications before placing an order.
If a material difference between the product ordered and the product supplied occurs, the matter will be handled in accordance with our Return & Refund Policy and applicable consumer protection legislation.
3. Product Availability
All products are subject to availability.
Where a product becomes unavailable after an order has been placed, Oak Lane Furniture will contact the customer as soon as reasonably possible to discuss the available options.
Depending on the circumstances, these options may include:
- An alternative product;
- Waiting for the product to become available; or
- Cancellation and an applicable refund.
We reserve the right to discontinue products or product variations displayed on our website.
4. Pricing
All product prices are displayed in South African Rand (ZAR) unless otherwise stated.
We make reasonable efforts to ensure that prices displayed on our website are accurate and current.
Delivery charges, where applicable, are separate from the product price unless expressly stated otherwise.
Applicable delivery costs will be communicated or displayed to the customer before completion of the order, including during checkout where applicable.
If an obvious pricing or technical error occurs on the website, we reserve the right to correct the error. Where the error affects an order that has already been submitted, we will contact the customer before proceeding where required.
Nothing in this section limits rights available to consumers under applicable South African law.
5. Placing an Order
Customers are responsible for ensuring that all information provided when placing an order is complete and accurate.
This includes:
- Customer name;
- Contact information;
- Email address;
- Delivery address;
- Products and quantities ordered; and
- Any other information reasonably required to fulfil the order.
After an order has been successfully submitted, the customer will receive an order confirmation and/or invoice using the contact details provided.
Receipt of an automated order confirmation does not override product availability, payment verification or any legal requirements applicable to the transaction.
6. Payment
Customers must pay for orders using one of the payment methods made available by Oak Lane Furniture.
Orders may only proceed to fulfilment once payment has been successfully received or otherwise confirmed where payment is required in advance.
Customers are responsible for providing accurate payment information and ensuring that they are authorised to use the selected payment method.
Oak Lane Furniture will never intentionally charge a customer more than the amount authorised for the applicable transaction.
7. Order Processing
Once an order and payment have been successfully received and confirmed, the order enters our processing and preparation stage.
For products available and ready for dispatch, our standard handling time is 1–4 working days.
Handling time includes the time required to confirm, prepare, pack and hand the order over for delivery.
Made-to-order, custom-made, personalised and special-order products may have longer production or processing lead times. Where applicable, these lead times will be displayed with the product information or communicated to the customer.
Working days exclude Saturdays, Sundays and South African public holidays.
8. Shipping and Delivery
Oak Lane Furniture delivers throughout South Africa.
Once a standard order has been dispatched, estimated transit time is generally 1–6 working days, depending on the delivery location and route.
Taking standard handling and transit time into consideration, eligible standard orders will generally be delivered within approximately 2–10 working days following confirmed order processing.
Remote or outlying locations may require additional delivery time.
Delivery estimates are provided in good faith but may be affected by circumstances reasonably outside our control, including courier disruptions, severe weather, transportation problems, road closures and other unforeseen events.
Customers can find complete information regarding deliveries in our Shipping & Delivery Policy.
9. Delivery Charges
Delivery charges may vary depending on factors including:
- Delivery destination;
- Product size;
- Product weight;
- Quantity ordered;
- Delivery route; and
- Special handling requirements.
Applicable delivery charges will be communicated or displayed before the customer completes the order.
Customers should review the total order amount and applicable delivery charges before completing their purchase.
10. Delivery Responsibilities
Customers must provide an accurate delivery address and valid contact information.
Customers purchasing large furniture should ensure that the delivery location provides reasonable access for the products ordered.
Customers should check doorways, entrances, stairways, passages, lifts and other access points before ordering.
If a delivery cannot reasonably be completed because incorrect information was supplied, nobody is available to receive the order, or previously undisclosed access restrictions prevent delivery, reasonable redelivery or additional transportation charges may apply.
11. Inspection Upon Delivery
Customers are encouraged to inspect products as soon as reasonably possible after delivery.
If a product arrives damaged, is incorrect or appears defective, the customer should contact Oak Lane Furniture as soon as possible.
We may request reasonable supporting information, including photographs of the product and packaging, to assist us in assessing the matter.
Any remedies for defective, damaged or incorrectly supplied products will be handled in accordance with our Return & Refund Policy and applicable South African consumer protection law.
12. Returns
Eligible general returns may be requested within 7 days from the date of delivery, subject to our Return & Refund Policy and applicable law.
Products returned under the general return policy should ordinarily:
- Be unused;
- Be in their original condition;
- Include supplied accessories, components and parts; and
- Include original packaging where reasonably possible.
Returns are handled through appropriate courier or transport arrangements.
For eligible non-defective or change-of-mind returns, return transportation costs are generally the responsibility of the customer unless otherwise agreed in writing.
Where an incorrect, damaged or qualifying defective product has been supplied, the matter will be handled in accordance with our Return & Refund Policy and applicable law.
Oak Lane Furniture does not charge a restocking fee for an approved eligible return.
13. Refunds
Once a return has been received or assessed where applicable, Oak Lane Furniture will determine the appropriate resolution in accordance with our Return & Refund Policy and applicable law.
Where a refund is approved, it will be processed within 7 working days following approval.
Refunds will generally be made to the original payment method used for the purchase where reasonably possible.
After we process a refund, additional time may be required by the customer’s bank or payment provider before the funds appear in the customer’s account.
14. Exchanges
Eligible products may be exchanged subject to:
- Product availability;
- Inspection where applicable;
- The condition of the returned product; and
- The provisions of our Return & Refund Policy.
Additional transportation charges may apply to exchanges requested for reasons unrelated to an incorrect, damaged or defective product.
Any applicable charges will be communicated to the customer before the exchange is completed.
15. Custom-Made and Special-Order Products
Certain products may be manufactured, ordered or customised specifically for a customer.
These may include custom dimensions, special finishes, selected fabrics, special colours, personalised configurations or products specifically ordered from a supplier for the customer.
Because these products may be produced specifically according to a customer’s requirements, different cancellation or return restrictions may apply where permitted by law.
This does not exclude any rights a customer may have where a product is defective, damaged, incorrectly supplied or otherwise protected under applicable South African consumer law.
16. Order Cancellations
Customers wishing to cancel an order should contact Oak Lane Furniture as soon as possible.
Cancellation possibilities may depend on the status and nature of the order.
Orders that have already entered production, supplier ordering, preparation, packaging or dispatch may not always be eligible for ordinary cancellation, particularly where they are custom-made or special-order products.
Any cancellation will be assessed in accordance with our Return & Refund Policy and applicable South African law.
17. Damaged, Defective or Incorrect Products
If Oak Lane Furniture supplies an incorrect product or a product arrives damaged or qualifies as defective, customers should contact us as soon as reasonably possible.
We may request photographs, descriptions or other reasonable information necessary to assess the issue.
Depending on the circumstances and applicable consumer rights, an appropriate remedy may include repair, replacement, exchange or refund.
Nothing in these Terms & Conditions removes or limits statutory remedies available to consumers.
18. Furniture Care and Use
Customers should follow applicable product care, maintenance and assembly instructions.
Oak Lane Furniture cannot be held responsible for damage caused by misuse, unreasonable neglect, improper handling, incorrect assembly performed by the customer or a third party, unauthorised modification, or failure to follow reasonable product-care instructions, except where liability cannot lawfully be excluded.
Normal wear and tear is not necessarily considered a manufacturing defect.
19. Website Information
We take reasonable measures to keep our website available and information current.
However, we cannot guarantee that the website will always operate without interruptions, technical problems or temporary errors.
We may update product information, website content, policies and other information when reasonably necessary.
Material changes will apply prospectively as required by applicable law and will not unlawfully remove rights already acquired by customers.
20. Intellectual Property
Unless otherwise stated, the content of the Oak Lane Furniture website, including branding, text, graphics, website design and original content, belongs to Oak Lane Furniture or is used with appropriate permission.
Content may not be copied, reproduced or commercially distributed without permission where protected by applicable intellectual property law.
21. Privacy and Personal Information
Oak Lane Furniture respects the privacy of its customers.
Personal information collected through our website is used for legitimate purposes associated with operating our business, including processing orders, communicating with customers, arranging deliveries and providing customer service.
Personal information will be handled in accordance with our Privacy Policy and applicable South African data-protection legislation, including the Protection of Personal Information Act (POPIA), where applicable.
22. Consumer Protection
These Terms & Conditions are intended to operate in accordance with applicable South African law, including applicable provisions of the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.
Nothing contained in these Terms & Conditions, our Return & Refund Policy or our Shipping & Delivery Policy is intended to unlawfully waive, restrict or exclude a consumer’s statutory rights.
Where any provision of these Terms & Conditions conflicts with a mandatory provision of applicable South African consumer law, the applicable law will prevail.
23. Limitation of Liability
Oak Lane Furniture will not be liable for losses arising from circumstances outside our reasonable control except where such liability cannot lawfully be excluded or limited.
Nothing in these Terms & Conditions excludes liability or remedies that may not legally be excluded under South African law.
24. Changes to These Terms
Oak Lane Furniture may update these Terms & Conditions from time to time to reflect changes to our services, operational requirements or applicable law.
The latest version will be published on our website together with its effective or last-updated date.
The terms applicable to an order will be determined in accordance with the terms in effect at the relevant time and applicable law.
25. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute arising from the use of our website or purchase of our products will be handled in accordance with applicable South African law and the dispute-resolution rights available to consumers.
26. Contact Information
For questions regarding these Terms & Conditions, products, orders, deliveries, returns or refunds, customers may contact:
Oak Lane Furniture
South Africa
Phone: +27 44 868 0820
Email: info@oaklanefurniture.co.za